Qwest…. effing idiots
So… let me preface this by saying:
I suck at life. Particularly, paying bills.
I pay a month late. That’s how I roll. Deal with it.
I go to pay my Qwest bill, which is usually $93 and change because it’s for 2 months. Obviously. Well this time, I had a $25 ‘restore’ fee. After calling Amber at Qwest, she tells me that apparently my service had been disconnected and reconnected..which costs me $25.
I try to explain to Miss Amber, that I was online all weekend, and NEVER was my service disconnected. Still, whatever…I pay late, I probably owe them.
Screw Corporate America.
I always ask for free shit. Deal with that too. They don’t know me. So I ask for the fee to be waived this once, since it’s my first time being disconnected. (with a sweet little Lacey voice) “I know the bank does it.” haha… She says no, because it’s already on my bill..however, I can speak to billing if I’d like to dispute it.
Me: Okay, thanks for your help Amber… can you transfer me?
Amber: Sure. Thanks for using Qwest.
So, I then talk to Kelly. She also explains, that since it’s already on my bill, she can’t waive it…and that they are legitimate charges, so I’ll just have to pay it.
Me: Okay, great. Thanks for your help Kelly… can you transfer me to someone who can help me cancel my Qwest account? (again, in the sweet voice. They HATE this by the way!! LOL)
Kelly: Um.. sure. Hold please.
Hello? This is Alex. I understand you’d like to cancel your account?
Me: Yeah.. I’m just upset that Qwest won’t waive my first reconnect fee. I have someone here at work that says Comcast does waive it, and it’s a total hassle for me, but at this point…I really don’t care Alex. You know what I’m saying? (always use their names. makes them feel special)
Alex: I do understand. And I’m sorry they couldn’t take care of this for you.
How about I take 50% off your bill for the next 3 months?
HAHAHAHAHAHAHAHA!!
Me: So, you’re telling me that INSTEAD of giving me a $25 credit, you’re going to give me $75 off?!?!?!?!?!?
Alex: Yes ma’am. Is there anything else I can help you with today?
Me: Nope. Thanks Alex. You’re the best.
Moral of the story:
Ask for what you want. Hopefully, you’ll go through some idiots and come out MAKING MONEY!!! HAHA!Boo-Yah Qwest Bitches!
